Returns
Return
Return of the non-personalized items is possible within 14 days after receipt of the ordered items.
With personalized items, these are goods manufactured according to the consumer's specifications, so that the statutory right of withdrawal of 14 days does not apply.
How should/can I return a product?
Before returning a product, please contact us at via info@wooduck.be . This way we can help you with the problems regarding the order, or initiate the return for you.
Returns are only possible in original packaging and without signs of use. After checking the order returned by the customer, WooDuck BV will refund the order amount as soon as possible. After receipt of the return package, we will refund the amount paid by you (excluding shipping and return costs) to your account or we will send back a new package.